Appointment information

Last updated 15 December 2016

We offer appointments with a range of women's health professionals. You can see one of our women's health general practitioners (GPs), gynaecologists, endocrinologists (hormone specialist), psychologists, naturopath, physiotherapist or dietitian.

When you ring to make your appointment please ensure you are clear about the nature of your requirements when talking with our staff. This will enable our staff to place you with the most appropriate health professional as some of our health professionals specialise in selected areas.

If you are ringing to make an appointment with a gynaecologist or endocrinologist it is helpful for us to know the nature of your referral – for example the management of menopause, polycystic ovary syndrome, fitting an IUD – as this will enable us to place you with the most appropriate clinician as they too specialise in selected areas. If you are not sure, ask your referring doctor what type of advice and management you may need.

If you are located outside the metropolitan area of Melbourne, Victoria you may like to book a telehealth consultation

Do you need a referral?

You don't need a referral to see one of our women's health GPs, psychologist, physiotherapist, naturopath or dietitian: just ring and make an appointment.

If you would like to see one of our specialist such as a gynaecologist or endocrinologist you do need a referral. This enables you to receive the maximum Medicare rebate and your specialist can also send a return letter to your referring GP. You can get a referral either from your own GP or you may like to see one of the Jean Hailes GPs and they can provide a referral for you. All new medical issues require a new referral.

Will my doctor get a letter?

If you see one of our women's health GPs, a letter can be sent to your local doctor if you request it.

If your GP has referred you to one of our specialists, your doctor will receive a letter about your condition and management.

Is there a waiting time?

Our clinic staff make every effort to give patients appointments as promptly as possible. Due to demand, there may on occasion be waiting times so if you have an issue that you feel is urgent, please talk to your local doctor.

Cancellation of appointments

You will be sent an SMS reminder three working days before your appointment. Please notify the clinic at least 48 hours before your appointment if you are unable to attend. Cancellations with less than 48 hours notice will result in a cancellation/nonattendance fee of $55.

What to bring to your first appointment

It is helpful for the doctor that you are seeing at Jean Hailes to understand a bit about your health history. If you are taking any medications please bring a list of these with the name and amount you are taking. If you have any results from recent tests that you have had, please bring those with you also.

Opening hours

We are open from Monday to Friday, 9am to 5pm.
We are closed on weekends and public holidays.

If you need a doctor urgently outside these times, please contact your local GP or your nearest Hospital Emergency Department if required.

Dial 000 in case of an emergency.

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