Find out more about what to expect at your Jean Hailes clinic appointment.
The Jean Hailes Clinic is run by Jean Hailes for Women’s Health, a not-for-profit organisation. Any income from our clinic goes back into the cost of running and improving our clinical services.
Our clinics are private billing – we do not bulk-bill. The clinicians working in our clinics are specially selected independent contractors and set their own fees. Fees are listed on our clinician pages.
To secure your appointment, you will receive a SMS from Jean Hailes Clinics to securely add your payment information to HotDocs. If this is not completed, unfortunately your appointment will automatically be cancelled.
We require full payment on the day of your appointment. For telehealth appointments, we require payment details in advance to confirm your appointment. You will be sent an SMS link to upload your credit or debit card details via HotDoc and be charged at the end of your telehealth consultation.
With your consent, we will process your Medicare claim at the time of payment (if you are eligible for Medicare).
All procedures incur a non-rebatable consumables charge. Please speak to our reception team for more information.
A $50 fee will apply if you cancel with less than 2 business days notice or do not attend your scheduled telehealth appointment.
If you're paying by card, we charge the following fees to cover bank costs.
We will only communicate by text message or email about your appointment. We will not communicate any medical information via text message or email. If your results require further explanation, we will call you or ask you to call us.
If you would like to follow up on your test results, please make another appointment by calling 03 9562 7555 (unless your doctor has given you specific instructions otherwise).
The week before your appointment, we will send you a booking reminder via text message. Please confirm your appointment by text or phone immediately. If you do not confirm at least 2 business days before your appointment, your appointment will be automatically cancelled, and you will need to call the clinic to reschedule the appointment.
If you cannot attend your appointment, please call us as soon as possible.
A $50 fee will apply if you cancel with less than 2 business days notice or do not attend your scheduled clinic or telehealth appointment.
Jean Hailes Clinic protects its patients’ privacy and right to confidentiality, this applies all patient information.
We value your feedback and take suggestions and concerns seriously. If you wish to provide feedback or make a complaint, please email us or call 03 9562 7555 and ask to speak to the Practice Manager.
If we do not respond to a complaint in a way that is satisfactory to you, you can contact the Victorian Government authority responsible for handling healthcare complaints:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113
Email: [email protected]
Web: hcc.vic.gov.au
Some of our services are available through a quick online consult. Simply send an online request and your GP will respond, typically within 1 business day.
