Appointment information

Last updated 28 November 2018

We offer appointments with a range of women's health professionals. You can see one of our women's health specialist general practitioners (GPs), gynaecologists, endocrinologists (hormone specialist), dermatologist, psychologists, naturopath, physiotherapist or dietitian.

If you are located outside the metropolitan area of Melbourne, Victoria you may like to book a telehealth consultation

Jean Hailes medical centres are not bulk billing clinics and most appointments will incur an out-of-pocket cost.

Do you need a referral?

You don't need a referral to see one of our women's health specialist GPs, psychologist, physiotherapist, naturopath or dietitian: just ring and make an appointment.

If you would like to see one of our gynaecologists or endocrinologists you do need a referral. This enables you to receive the maximum Medicare rebate and your specialist can also send a return letter to your referring GP. You can get a referral from your own GP. All new medical issues require a new referral and we must receive your referral prior to making an appointment for you.

Will my doctor get a letter?

If you see one of our women's health specialist GPs, a letter can be sent to your local doctor if you request it.

If your GP has referred you to one of our specialists, your doctor will receive a letter about your condition and management.


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Is there a waiting time?

Our clinic staff make every effort to give patients appointments as promptly as possible. Due to demand, there may on occasion be waiting times so if you have an issue that you feel is urgent, please talk to your local doctor.

Cancellation of appointments

You will be sent an SMS reminder five working days and one day before your appointment. Please notify the clinic at least 48 hours before your appointment if you are unable to attend. Cancellations with less than 48 hours notice will result in a cancellation/nonattendance fee of $100.

What to bring to your first appointment

It is helpful for the doctor that you are seeing at Jean Hailes to understand a bit about your health history. If you are taking any medications please bring a list of these with the name and amount you are taking. If you have any results from recent tests that you have had, please bring those with you also.

Patient feedback

We appreciate patient feedback and invite our patients to complete our short feedback survey. Complete the survey. If you would like to speak to our Clinical Operations Managers, phone 9562 7555 or email [email protected].

Opening hours

We are open Monday to Friday from 8:00am.
We are closed on weekends and public holidays.

If you need a doctor urgently outside these times, please contact your local GP or your nearest Hospital Emergency Department if required.

Dial 000 in case of an emergency.

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